Téma: StudySM
Despite Industry Downturn, Satisfaction with Hotels Increases as Guests Seek Comfort and Value
WESTLAKE VILLAGE, Calif.: 28 July 2009 - Even though reduced demand has caused hotel properties to slash operating costs and reduce staff, hotel guest satisfaction has improved in 2009, according to the J.D. Power and Associates 2009 North America Hotel Guest Satisfaction Index StudySM released today.